Frequently Asked Questions
Most of our jewellery is cleaned and sealed using an autoclave. An autoclave is a medical grade sterilisation unit that cleans jewellery to a very high standard without damaging it. This is what your piercer will use when inserting jewellery for a fresh piercing. Your item(s) will be sent to you in an autoclave bag with a date stamped on the back. This date is to certify that the jewellery will remain sterile for up to a year. Although this time frame can be extended if the package is still sealed and not damaged
With certain materials such as organic, acrylic, synthetic stones and items containing acrylic/synthetic elements an autoclave is not suitable. This is due to these materials not being able to withstand a high temperature/high pressure moisture environment without damaging it. Items that are not sealed in an autoclave pouch will be heat sealed so they are only handled (with gloves) to put into the bag. With heat sealed items we also provide you with an alcohol swab to clean the area of skin prior to insertion.
We seal and clean our jewellery for your peace of mind so you can care for your body much as we do. We believe the sterilization process should not stop at your piercer.
For a successful autoclave cycle any ball attachments or joints are unscrewed so the high pressure steam can penetrate every part of the jewellery. This also means that we check every thread/joint before we send the jewellery out to you.
When more than one piece of organic jewellery is ordered, we try our best to match them as closely as possible. However, due to the nature of organic materials, we are unable to guarantee a perfect match.
For non organic materials such as steel, titanium, acrylic and silicone, we advise you clean them with unscented soap and warm water, then rinse with cold water and dry.
For Organic Materials such as wood, bone and horn the best way to clean is with a damp cloth, and a few drops of essential oil or vegetable soap.
Essential oils are naturally antibacterial and antiseptic, perfect for maintaining and lightly cleaning our organic jewellery.
Organic Specific Care instructions:
- Water and organic jewellery do not mix. Remove your jewellery before showering, bathing, or swimming.
- Do not leave your jewellery in a hot car or in direct sunlight or expose to extreme temperatures; or the jewellery may warp.
- Do not autoclave or ultrasonic any organic material.
- Store your jewellery in a safe place, like a pouch, box, or case. Do not store jewelry in your pocket.
- Avoid exposing jewellery to shampoo or other beauty care products like hair spray, hair dyes, spray tan, lotions, or perfumes. Jewellery that absorbs chemicals can irritate the skin or cause skin reactions.
- Organic materials can be fragile, if you drop any natural material, it is likely to break.
If you’ve got thick lobes like us you’ll appreciate this one. Wearable surface is the surface where your lobe sits on the eyelet/plug. The measurements we give will describe how thin/thick the eyelets/plugs are so they fit comfortably in your ear.
A piece of jewellery that has been anodized has had a completely safe surface titanium oxide layer applied to it by passing an electrical current through the jewellery whilst being submerged in a conductive solution. Many colours can be achieved through anodizing, with the exception of black and red. The most commonly anodized materials for body jewellery are titanium and niobium.
PVD (Physical Vapor Deposition) is the process used to create colours unachievable by anodizing (such as black). It is an outer coating over a base metal (titanium or steel). This jewellery is fine for autoclaving or steam sterilization treatments.
Blackline® is a brand name for high quality black PVD coating (see above for an explanation of PVD) Blackline® is recognised as producing the best/longest lasting black coated body jewellery.
Anodizing/PVD/Blackline are all semi-permanent coatings, over time jewellery colours may fade/wear off. This is due to the process of coating the base material (steel/titanium) these processes are a coating not a dye.
For coated jewellery worn in genital/oral/septum piercings the colour will fade quicker than other areas due to increased contact with bodily fluids (saliva/sweat/etc) and increased friction (rubbing against jewellery). How long the coating lasts will vary from person to person, some many find that the coating hardly wears off at all others many find that the coating wears off quite quickly. Again this is due to it being a semi-permanent coating. Do not use alcohol or harsh chemicals to clean jewelry. Just use standard antibacterial soap and warm water to clean jewelry.
We aim to pack and ship your order within 1 working day. We use Royal Mail first class postage to send your items so they should be with you in 1-3 working days (Mon - Fri) in the UK.
For international orders, we still aim to pack and send your order within 1 working day, but delivery times may be longer.
Usually within 5 - 7 working days (Monday - Friday) but during busy periods (public holidays etc) delivery times may be longer.
We are also unable to control the customs procedures of your home country, so cannot guarantee exact delivery dates, due to circumstances beyond our control.
Standard UK 1st class postage is £2.
Free postage is applied to all UK orders over £10.
International Delivery prices start from just £3.99. Please See below for full delivery costs.
Yes we do!
Our current prices for international shipping are as follows:
Europe (Including ROI) standard delivery £3.99 - Estimated delivery time is 3 to 5 days
Rest of the World £4.99 - Estimated delivery time is 5 to 7 days
If you would like to upgrade to a Tracked/Delivery confirmation service prices are as follows:
Europe £9.99 - Estimated delivery time is 5 to 7 days
Rest of the World £10.99 - Estimated delivery time is 5 to 7 days.
All European orders over £30 will include free standard shipping.
All orders over £40 placed outside of Europe will include free standard shipping.
As a side note to our international customers;
Whilst we do everything within our power to make sure your jewellery arrives to your door quickly and safe, we cannot control your countries customs procedures, so therefore any incurred import duties or taxes imposed by customs are your responsibility.